Loading...
  • What payment options do I have?

    • PayPal: To pay through PayPal, you need to set up a free account on PayPal. PayPal offers various payment methods and insures orders up to 500 €. Now you simply have to choose you...
      Read more

  • How long does delivery take and how much does it cost?

    Your package will be sent through DHL or DPD. We try to process each order as fast as possible. Delivery time can be from 1-3 days depending on the transportation distance. Newly ordered saddles are ready for shipment in 12 to 14 weeks. Please not...
    Read more

  • Has my return arrived?

    For a return, we suggest adding insurance to your mail order. In this case, you will receive a tracking number from your sending partner with which you can keep track of the return.

    Within the next 14 days, you will receive your reimbursement o...
    Read more

  • Who covers the costs of return?

    The costs of the return within the EU as well as Switzerland and the UK will be covered by us. Please request your return label at:

    info@stuebben.de


    Read more

  • Received a wrong/faulty product – what now?

    Should you have received a faulty product or not received the product you ordered, please send an e-mail to our customer service: info@stuebben.de

    Your e-mail should include the following characteristics:

  • How can I return my order?

    We are very sorry to hear that you have to return your order. In all EU countires as well as Switzerland and the UK we cover the cost of the return shipment. Please request the return label at the following email adress:

    info@stuebben.de

    <...
    Read more

  • Who covers the costs of return?

    The costs of the return within the EU as well as Switzerland and the UK will be covered by us. Please request your return label at:

    info@stuebben.de


    Read more

  • Received a wrong/faulty product – what now?

    Should you have received a faulty product or not received the product you ordered, please send an e-mail to our customer service: info@stuebben.de

    Your e-mail should include the following characteristics: