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  • What payment options do I have?

    • PayPal: To pay through PayPal, you need to set up a free account on PayPal. PayPal offers various payment methods and insures orders up to 500 €. Now you simply have to choose you...
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  • How long does delivery take and how much does it cost?

    Your package will be sent through DHL or DPD. We try to process each order as fast as possible. Delivery time can be from 1-3 days depending on the transportation distance. Newly ordered saddles are ready for shipment in 6 to 8 weeks. Please note ...
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  • How can I return my order?

    Of course it is a shame that you wish to return your product. You can find a return form with your order, which you please place inside the package by sending back. Please send the return product back to the following address:

    Joh's Stübben Gmb...
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  • Has my return arrived?

    For a return, we suggest adding insurance to your mail order. In this case, you will receive a tracking number from your sending partner with which you can keep track of the return.

    Within the next 14 days, you will receive your reimbursement o...
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  • Who covers the costs of return?

    In the case of a product return, the costs of sending the return are covered by the customer. We suggest an insured mail order. On the one hand, you can track your package and on the other hand, it is insured in the case of loss by your mailing service.
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  • Received a wrong/faulty product – what now?

    Should you have received a faulty product or not received the product you ordered, please send an e-mail to our customer service: info@stuebben.de

    Your e-mail should include the following characteristics: