• How can I return my order?

    Of course it is a shame that you wish to return your product. You can find a return form with your order, which you please place inside the package by sending back. Please send the return product back to the following address:

    Joh's Stübben Gmb...
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  • Has my return arrived?

    For a return, we suggest adding insurance to your mail order. In this case, you will receive a tracking number from your sending partner with which you can keep track of the return.

    Within the next 14 days, you will receive your reimbursement o...
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  • Who covers the costs of return?

    In the case of a product return, the costs of sending the return are covered by the customer. We suggest an insured mail order. On the one hand, you can track your package and on the other hand, it is insured in the case of loss by your mailing service.
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  • Received a wrong/faulty product – what now?

    Should you have received a faulty product or not received the product you ordered, please send an e-mail to our customer service: info@stuebben.de

    Your e-mail should include the following characteristics: